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A
Alicja5C87
Participant
July 23, 2021
Answered

anulowanie planu

  • July 23, 2021
  • 3 replies
  • 1282 views

Nie mogę anulować planu. 

Nie mam odsyłacza na stronie. Czekam 3 dobę W ciągu 7 dni mam prawo zrezygnować a nie dajecie mi możliwości. Nie mogę sie z nikim skontaktować
 
 
    Correct answer kglad

    @Agata29173014vy5j 

     

    make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

    there are 3 ways to contact adobe; chat, phone and twitter:

    chat:
    use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    phone:
    https://helpx.adobe.com/contact/phone.html

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

    3 replies

    A
    a.m.stankiewicz@gmail.com
    Participant
    June 14, 2025

    Hi, I'd like cancell my adobe premier pro, I dodn't need it at all. Please cancell peyment.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 14, 2025

    @a.m.stankiewicz@gmail.com 

     

    no one can cancel for you.  you must cancel yourself: make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



    and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



    if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

    JR Boulay
    Community Expert
    JR BoulayCommunity Expert
    Community Expert
    April 4, 2023

    [MOVED TO THE ACCOUNT, PAYMENT, & PLAN DISCUSSIONS]

    Acrobate du PDF, InDesigner et Photoshopographe
      D
      dorota_0153
      Participant
      February 4, 2025

      ja nie mogę anulowac subskrupcji bo każe mi aktualizować dane rozliczeniowe. Gdy zmienie dane to pobiorą pieniądze z konta automatycznie mimo iz tego nie chce. Jak usunąć kartę płatniczą i anulować plan ?

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      February 4, 2025

      @dorota_0153 

       

      you'll have to update your payment info, first.  there's no work-around.

       

      A
      Agata29173014vy5j
      Participant
      April 4, 2023

      jak sobie z tym poradziłaś? mi pojawia się błąd na stronie w każdej wyszukiwarce, z której próbuję, kiedy tylko wchodzę w anulowanie programu.

      R
      Community Manager
      Rashmi27002770wxveCommunity Manager
      Community Manager
      April 4, 2023

      Hi there,

       

      Thank you for writing to us. Happy to help!

       

      For your refernce please follow the link below which has the steps on how to cancel a subscription.

      https://helpx.adobe.com/manage-account/using/cancel-subscription.html

       

      Also, please read the article to learn about cancellation terms for your subscription.

      https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

       

      In case you are still unable to cancel the subscription with the help of the link, feel free to contact us via chat so that our support team can help you.

      https://helpx.adobe.com/contact.html?rghtup=autoOpen

       

      If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

       

      Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

       

      Hope the information was helpful to you. Please let me know if you have any further questions.

       

      Sincerely,

      Rashmi Swain

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