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Correct answer Peru Bob

If you are having trouble, please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

or Twitter:
https://twitter.com/AdobeCare


2 replies

Peru Bob
Community Expert
Peru BobCommunity ExpertCorrect answer
Community Expert
October 27, 2022

If you are having trouble, please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

or Twitter:
https://twitter.com/AdobeCare


    J
    J453
    Legend
    October 26, 2022

    You should be able to go into your account (https://account.adobe.com/)  and cancel your plan since you just renewed. Otherwise, for account issues sign into Adobe.com and go to https://helpx.adobe.com/contact.html and click on the chat icon in the lower right to work with an agent: 

     

     

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