Any chance of being able to cancel subscription

Forum|Forum|6 years ago
March 26, 2020
5 replies
230 views

I'm in the middle of cancelling subscriptions I don't ned or use, to save money. Premiere Pro is one of those things. Is it possible to cancel without paying the fee?

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LinSims

Community Expert

You can also try talking to customer support. Given the pandemic situation, Adobe seems to be very sympathetic about either canceling w/o penalty or waiving subscription fees for a couple of months. This is not an official policy, however. It seems to depend on your personal situation, but it can't hurt to ask.

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weonynAuthor

Participant

Thanks, but customer support seems to be down though. That's what it seems like at least.

LinSims

Community Expert

There are long wait times now because of the pandemic. Try again later, and good luck to you.

John T Smith

Community Expert

As far as I know, when you cancel early you pay a penalty of 1/2 of the remaining contract amount

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

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weonynAuthor

Participant

Thanks for that, but there is no chat available, and I can't find an email either. There might be too many people trying to contact them or something. Idk.

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