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Answered

Anybody else experience their account purchase history wiped out?

Forum|Forum|4 years ago
October 21, 2021
3 replies
368 views

Few days ago I experienced problem installing CS6 on my new win10PC, adobe suddenly saying that i've pirated their software, which I did not, I've used 100% legal installator downloaded straight from Adobe website many years ago. Problem was solved. However I've found out, upon entering onto Adobe ID website, that I have no registered products at all, everything was empty. I 100% registered CS6 onto Adobe ID after direct purchase from it and downloaded the installer from it, about 8 years ago.

Long ago I've cleaned my gmail email account due to it being over the space limit, so if Adobe to demand my purchase proves(like email receipt) I wouldn't be able to show anything. That's very dangerous situation. One would expect Adobe itself to keep such crucial information in my account.

Thankfully serial number was accepted, but now it shows info dates as if I bought CS6 just 2 days ago.

Anybody experience this? Their purchase history being deleted from account?

Windows

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Correct answer Nancy OShea

Registration is not the same as purchase date.

Nancy OShea

Correct answer

Community Expert

Registration is not the same as purchase date.

Nancy O'Shea— Product User & Community Expert

John T Smith

Community Expert

>Registration is not the same as purchase date.

So? My point to the OP was that MY history goes back to 2002

Nancy OShea

Community Expert

The OP's screenshot shows registration date of Oct. 19, 2021 as if to imply that's when CS6 was purchased. And it's not the same thing.

Nancy O'Shea— Product User & Community Expert

John T Smith

Community Expert

My very first Adobe program was Premiere 6 (this is the OLD Premiere 6, not CS6) and my registration from January 2002 still shows on my account

HokuninAuthor

Participant

Exactly. On screenshots from this forum, I saw other people having their software registration data marked as long past as that, so it was just me having have to re-register what I already registered. It got me worried.

https://www.artstation.com/hokunin

Peru Bob

Community Expert

Is it posible that it is under a different account with a different email address?

HokuninAuthor

Participant

impossible. I used one and the same email.

https://www.artstation.com/hokunin

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