Anyone having trouble canceling their iCloud subscription?

Forum|Forum|12 years ago
October 31, 2013
5 replies
1078 views

Has anyone else had a simular situation as I am having, and what did you do to get out of the subscription?

I have been trying for a couple months now to cancel my subscription, and they will not cancel the subscription. I am getting the run-around and I still have not been charged my cancelation fee.

This topic has been closed for replies.

kglad

Community Expert

this thread is mistitled and should appeal to no one: icloud is an apple service. adobe's cloud service is called creative cloud. and it's 9 years old.

John T Smith

Community Expert

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

T

Trent260513638ygp

Participant

I am still getting charged, months after cancelling. I am a student, i dont have much money. Their support is awful and I can't reach out to them. I need someone to help me get to the bottom of why I am getting charged.

Nancy OShea

Community Expert

@Trent260513638ygp

You're being charged because you ordered a 12 month subscription to Creative Cloud and neglected to cancel within the 14 day grace period. Cancelling early incurs a 50% early termination fee.

To avoid penalty fees, wait until your 12 month of service to cancel, before it automatically renews for another year. Or cancel early and pay the fees. Your choice.

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

Nancy O'Shea— Product User & Community Expert