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Participant
March 1, 2020
Question

aotherization text code

  • March 1, 2020
  • 1 reply
  • 173 views

hello everyone. 

recently changed my password, and when I try to use lightroom or photoshop I get asked to log in and verify my accont. The problem is I don't get the code to my phone number i provided when i signed up.

Any suggestion?

 

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1 reply

John T Smith
Community Expert
Community Expert
March 1, 2020

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
.
Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-p/10791730

Participant
March 1, 2020

Thanks, I have tried the chat and they been hopeless. They wanted me to wait for tomorrow.