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Participant
February 9, 2023
Question

App problem

  • February 9, 2023
  • 3 replies
  • 220 views

The app keeps asking me to sign up for a free trial but I subscribe every month. I can’t even get into the app. Ow. What should I do?

    This topic has been closed for replies.

    3 replies

    kglad
    Community Expert
    Community Expert
    February 9, 2023

    start with @Peru Bob's suggestion.

     

    only if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

     

    if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

     

    below are solutions some users reported:

     

    if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

     

    if that fails, change the install location

    Peru Bob
    Community Expert
    Community Expert
    February 9, 2023

    I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

    Peru Bob
    Community Expert
    Community Expert
    February 9, 2023