Applied free Student License to the wrong account

Question

Hi! I was hoping you guys could help me solve a problem I'm having.

Long story short, I ended up applying for a free Substance 3D Student License in the account tied to the email that I previously used for my Substance account.

The problem is that I have a main account with a monthly subscription of Photoshop, and I can't add two accounts in the Creative Cloud app, meaning I can't use Photoshop and Substance at once, which is an impairment to my university projects. When I try to apply for a new student license in my main account, Adobe tells me I can only apply once every 365 days with my academic email.

Is there any way Adobe can wipe the student license from existence, so I can safely delete the spare account and re-apply for a Student License with my academic email? If I unceremoniously delete the spare account, will Adobe recognize that there's no license tied to my academic email and let me re-apply for a student license?

Sorry for the inconvenience and thank you in advance.

RedQuill · Accepted Answer

Thank you!I receive support through the link you provided and they solved my issue.Turns out you can apply for a Student License from one account and redeem the resulting product code in another.I hope this helps anyone with a similar problem. Thanks again!

John T Smith · Answer

Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
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This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
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https://helpx.adobe.com/contact.html?rghtup=autoOpen
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