Question

Apps locked

Forum|Forum|6 months ago
December 21, 2025
2 replies
270 views

Hey ,I purchased creative cloud student version and the free trial got over and the amount for the month has been deducted.I have the invoice also but the apps are locked and I cannot access them .Please help

invoice.pdf

Windows

kglad

Community Expert

check your account, https://account.adobe.com

what's it show?

eg, any payment problems,?
more than one subscription?
only the plan(s) you want?

O

olive11251

Known Participant

Just contact Adobe via chat or a call and they can fix this immediately.

jane-e

Community Expert

Just contact Adobe via chat or a call and they can fix this immediately.
By @olive11251

Adobe does not use phone calls for initial contact. They use Chat and X.

Jane

O

olive11251

Known Participant

olive11251_0-1766409114196.png

https://www.adobe.com/about-adobe/contact.html

You can contact them via Chat, Email and Phone if you choose.

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