I canceled my subscription on September 23rd, but I noticed a new charge on my credit card today, October 1st. Could you please check if my subscription is fully canceled? Since it has only been 8 days since my cancellation request, please confirm that I am within the 14-day window for a full refund and process it for me. Thank you!
Hi
Thank you for posting on the community.
We checked your account and can confirm that the following two subscriptions have been canceled:
We can also confirm that the refund has been processed. The refunded amount should reflect in your account within 10 to 14 business days.
We hope this clarifies the situation. If you have any further questions, please feel free to reach out. We'd be happy to help.
^Akansha
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