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N
napath_9622
Participant
September 10, 2025
Question

Ask Adobe to please cancel these charges.

  • September 10, 2025
  • 1 reply
  • 260 views

Dear Adobe

I'm writing to ask for your assistance. I've noticed this account was charged for After Effects subscriptions on August 29, 2025, and September 8, 2025. I canceled them even though I wasn't using the account. Then, I was charged even though I didn't use this account for a long time. I'm writing this to ask Adobe to please cancel these charges. I'm very concerned that this charge was made even though I didn't use the account.

Order No. AD03501400338CTH

Order No. AD03501400338CTH

Order No. AD03501400338CTH

Best Regard

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
September 10, 2025

you have to cancel your subscription.  make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
September 10, 2025

Napath, thanks for posting your question about your subscription commitments to this public discussion forum. Please see https://adobe.ly/3JVjUMi for information on how you can self-cancel your active Creative Cloud for Team subscription. ^JW

N
napath_9622Author
Participant
September 13, 2025

Thank you very much for your reply.
I have already canceled this subscription.
But this account is still being charged.
I have temporarily disabled my credit card to prevent this charge.
I would like your help in canceling this charge due to I have had no activity or subscriptions on this account for a long time, and I should not have been charged. I am very concerned about this.

 

Please provide any advice or guidance on how to prevent or cancel this charge.

 

Best regard

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