ASK FOR A REFUND

Hi everyone,

I’m hoping someone from Adobe can help me with a refund for an unexpected charge.

When I signed up for the Adobe Pro free trial, an AI Assistant plan was also added to my account without me realizing it. Since I only intended to subscribe to Adobe Pro, I assumed there was only one plan.

One day before the trial ended, I cancelled the subscription shown in my account and received a cancellation email. I later realized I had cancelled the AI Assistant plan instead of Adobe Pro.

I was then charged for the Adobe Pro for 2 months plan after the trial ended.

I’ve seen a similar case here where the user received a refund. Could you please review my case and consider refunding the charge? I never intended to subscribe to the AI Assistant plan and genuinely believed I had cancelled my subscription before the trial ended.

Thank you!