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piriyapi
piriyapi
Participant
February 16, 2016
Answered

Ask for refund

  • February 16, 2016
  • 2 replies
  • 1125 views

I just purchased your product but cant install on my pc. Can i refund ur product? u can check that I never use it once

    This topic has been closed for replies.
    Correct answer Del Z

    Hi Piriyapi,

    I'm sorry you weren't able to successfully install your Adobe product. Instructions for returning are available here: Return, cancel, or exchange an Adobe order‌.

    If you need additional assistance, please let us know what product you are trying to return and where you purchased it.

    Best,

    Del

    2 replies

    L
    Luca29531243t12l
    Participant
    April 21, 2023

    hello! I forgot to cancel my free trial and just got charged for a 3 months.  Is there a chance to get a refund if I cancel my subscription?   thanks!!

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 21, 2023

    you can try.  contact adobe support and make your case. there are 3 ways to contact adobe; chat, phone and twitter:

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    phone:
    https://helpx.adobe.com/contact/phone.html

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

    Del Z
    Del ZCorrect answer
    Participating Frequently
    February 16, 2016

    Hi Piriyapi,

    I'm sorry you weren't able to successfully install your Adobe product. Instructions for returning are available here: Return, cancel, or exchange an Adobe order‌.

    If you need additional assistance, please let us know what product you are trying to return and where you purchased it.

    Best,

    Del

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