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Blissful_Charm8453
Participant
Nov 3, 2026 4:21 PM UTC
Answered

Ask for refunds

I have not been using this application. I thought that the free trial was canceled. Please refund the last payment deducted from my account today.

 

I will not use this app for the next 30days. I do not use this app.

 

 

    AkanshaAshra
    AkanshaAshraCorrect answer
    Community Manager
    Nov 3, 2026 6:29 PM UTC

    ​

    Hi @Blissful_Charm8453 

    Thank you for reaching out to the community.

    As we checked your account, we can see that your subscription is currently in the process of being cancelled, and your services will remain available until the end of the current subscription term.

    Regarding your refund request, we recommend reviewing the applicable refund and cancellation terms to check your eligibility:

    Cancellation details for common Adobe plans | Adobe Account

    We hope this information helps. Please let us know if you have any additional questions.

    ^Akansha

    View reply

    2 replies

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    Nov 3, 2026 4:26 PM UTC

    You have to cancel yourself.  We can’t cancel for you.
    If properly cancelled, refunds are issued within 14 days.
    See here:

    https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

    and here:

    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    You need to have a valid form of payment before you can cancel a subscription and get a refund.

    https://helpx.adobe.com/account/individual/billing-and-payments/payment-methods/update-payment-information.html

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    AkanshaAshra
    Community Manager
    AkanshaAshraCommunity ManagerCorrect answer
    Community Manager
    Nov 3, 2026 6:29 PM UTC

    ​

    Hi @Blissful_Charm8453 

    Thank you for reaching out to the community.

    As we checked your account, we can see that your subscription is currently in the process of being cancelled, and your services will remain available until the end of the current subscription term.

    Regarding your refund request, we recommend reviewing the applicable refund and cancellation terms to check your eligibility:

    Cancellation details for common Adobe plans | Adobe Account

    We hope this information helps. Please let us know if you have any additional questions.

    ^Akansha

    Translate
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