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Participant
November 24, 2020
Question

Asked for card details

  • November 24, 2020
  • 3 replies
  • 1523 views

I was asked for my card details over the Adobe chat by Navneet - I think this is totally unacceptable, how can I be sure that it is a safe place to share these details - Is this normal protocal?

3 replies

Participant
August 26, 2025

As did I, I kept on resisting giving my card information VIA a link and lord and behold... they still were able to process what needed to be processed. ADOBE already has your information there is NO NEED to provide such sensitive details again to an agent. Something is definitely going on. 

kglad
Community Expert
Community Expert
August 26, 2025

you must have given the info at some time.

Participant
August 26, 2025

Yeah... to ADOBE not a person in a chat box. Like I said before, there is no need to provide card information to SOMEONE when the company had my billing information on file.

Nancy OShea
Community Expert
Community Expert
November 24, 2020

Adobe's official online chat system is secure.

 

1. Use a browser that accepts cookies and does not have script blockers, please log-in to your account portal below with your paid plan ID and password.

https://account.adobe.com/plans
2. Scroll down to Contact Adobe on the same page.
3. Click the chat icon. Online chat is available in English 24/7.
4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Alternately, phone customer service M-F during normal business hours.
https://helpx.adobe.com/contact/phone.html

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Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. It's a scam, run away! Real Adobe agents will never reach out by Outlook, Gmail, Hotmail or Skype.
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3 Easy Ways to Identify Genuine Adobe Staff
https://tinyurl.com/10791730

 

Nancy O'Shea— Product User & Community Expert
Jeffrey_A_Wright
Community Manager
Community Manager
November 24, 2020

Alex, who asked you for your credit card details? I don't see any recent interactions nor any Adobe software titles or services associated with the e-mail address you used to post to this public discussion forum.

 

Please see https://helpx.adobe.com/mena_en/manage-account/using/update-billing-information.html for information on how you can update your payment information. If you need additional assistance then please update this public forum discussion with the case number from your interaction.  For information on how to review your recent support cases see https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html.