Asked to enter card details for a refund , TWICE

Question

Adobe falsely debited the subscription amount even when i cancelled the free trail , then when i contacted the customer care they asked for my card details twice on email

after call with customer support from offical number , i got the mail from this email : customercare-chatsupport@adobe.com and it had this link to enter card details : https://www.adobe.com/go/securepayment

first i entered my same card that was debited , then they send another mail saying refund is not processed on that card , and now they are asking for another card

Is this a scam ? Should i be worried ?

I have already entered the debit card details as its my alternate account and the emails and links seem legit, i feel worried?

Can some adobe official verfiy what is going on , is this some internal scam that the adobe support team is running or something ? It seems very suspicious and un professional.

attached the mail i got.

Jeffrey_A_Wright · Accepted Answer

yes , you have a valid point

i just want to know this one thing , is this link that i got in the email ,an official adobe link that is used in scenarios like this or is this a dupe or something , thats all i want to know for now ,i wont bother you anymore.
the link in mention : https://www.adobe.com/go/securepayment

seems legit in all ways to me , yet i dont understand why such a huge org like adobe has something like this which can be manipulated by bad actors easily...

Hemang, we do use a secondary window to request secure payment information, but I don't have the visibility to verify that the current request is coming from us.

Please make sure that you are posting this and any other questions using the steps listed at https://adobe.ly/49dz3Td.

As previously discussed, your continued request for verification of a secure form, through non-secure channels, will lead you to greater dangers now and in the future. ^JW

gupta shivangi · Answer

Hi hemang_6193,Thanks for reaching out. I confirm that there is no active subscription associated with your account hence there would be no further transaction from Adobe's end. Also, there has been a refund initiated on December 05, 2025. It usually takes 12-14 days for the refund to process. I'd advise you to wait for the duration to get the refund amount.I hope it helps.^Shivangi

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