Assinatura

Question

Fiz assinatura sem querer , achando que seria um teste , quero o cancelamento e o estorno por favor , no chat tento o contato e fica dando erro

kglad · Accepted Answer

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

Jeff_A_Wright · Answer

Thank you for posting, ​@courageous_Songbirdb72f.I apologize for any confusion you encountered during the sign-up process.I can see that you recently started an Adobe Firefly Pro subscription on September 1.​@kgladhas already shared the correct information regarding cancellation and Adobe's subscription terms. If you subscribed by mistake and no longer want the plan, please follow the cancellation steps outlined here:https://helpx.adobe.com/manage-account/using/cancel-subscription.htmlYou can also review the cancellation terms here:https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.htmlI hope this helps. If you have any questions about the cancellation process, please let us know, ​@courageous_Songbirdb72f.

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