Assinatura

Question

Bom dia, realizei uma assinatura de um ano da Adobe pela Apple em 11/11/21 no valor de 124,90, porém há cerca de 2 meses tento usar o app e ele solicita que eu faça um plano. O plano está válido até 11/11/22 e não consigo fazer uso. Já solicitei reembolso da Apple para tentar refazer o plano, mas como já está ativo há alguns meses alegam que todo auxílio deve ser dado pelo aplicativo. Aguardo retorno.

John T Smith · Answer

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the support link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the support link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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