Assinatura paga e sem acesso aos aplicativos

Forum|Forum|4 months ago
September 13, 2025
2 replies
339 views

Tenho o plano da creative cloud pro, o pagamento está em dia, porém a assinatura de todos os meus aplicativos está como expirada e não consigo usar nada há dois dias!

[Mod: Moved to the Account, Payment & Plan forum]

Windows

kglad

Community Expert

try the previous "revert to trial" first. only if that fails and ONLY IF YOUR ACCOUNT SHOWS A SUBSCRIPTION WITH NO PAYMENT PROBLEMS, proceed to these steps -

https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

and if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

additionally, below are solutions some users reported:

if those all fail, change your cc language. eg, try international english

if that fails, change the install location

D

desiree_3994Author

Participant

I've tried everything, but it doesn't work. Even when I access my apps through the browser, it still says that everyone's subscription has expired. It's not an app issue.