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Participant
November 7, 2023
Answered

Assinatura por acidente

Assinatura por acidente ao invés de clicar em teste grátis foi clicado no lugar de compra onde foi equívoco de compra e erro solicitei o reembolso e não querem devolver meu dinheiro , eu não estou a usar a aplicação pois de imediato cancelei a assinatura , e não consegui nem restaurar a assinatura , com isso não tive o reembolso e nem assinatura relativa porque eu não uso essa aplicação eu iria fazer um teste pra vê se me servia e com isso houve um acidente de compra , e foi retirado dinheiro de fazer compras do mês pra mim a casa , 

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jane-e
jane-eCorrect answer
Community Expert
November 7, 2023

 

@Jessica33440496tbfa 

 

The volunteers on this forum cannot assist with billing or see your account details. You will need to contact Adobe Customer Care directly. There are two ways:

Try the link to auto-open the Chat:
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I've moved your post from Using the Community (for questions about the forums) to Account, Payment, & Plan.

Jane

2 replies

kglad
Community Expert
Community Expert
November 7, 2023
jane-e
Community Expert
jane-eCommunity ExpertCorrect answer
Community Expert
November 7, 2023

 

@Jessica33440496tbfa 

 

The volunteers on this forum cannot assist with billing or see your account details. You will need to contact Adobe Customer Care directly. There are two ways:

Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent"

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can also send a post through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

 

I've moved your post from Using the Community (for questions about the forums) to Account, Payment, & Plan.

Jane

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