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Jessica33440496tbfa
Participant
November 7, 2023
Answered

Assinatura por acidente

  • November 7, 2023
  • 2 replies
  • 303 views

Assinatura por acidente ao invés de clicar em teste grátis foi clicado no lugar de compra onde foi equívoco de compra e erro solicitei o reembolso e não querem devolver meu dinheiro , eu não estou a usar a aplicação pois de imediato cancelei a assinatura , e não consegui nem restaurar a assinatura , com isso não tive o reembolso e nem assinatura relativa porque eu não uso essa aplicação eu iria fazer um teste pra vê se me servia e com isso houve um acidente de compra , e foi retirado dinheiro de fazer compras do mês pra mim a casa , 

    This topic has been closed for replies.
    Correct answer jane-e

     

    @Jessica33440496tbfa 

     

    The volunteers on this forum cannot assist with billing or see your account details. You will need to contact Adobe Customer Care directly. There are two ways:

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    I've moved your post from Using the Community (for questions about the forums) to Account, Payment, & Plan.

    Jane

    2 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 7, 2023

    https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html

      jane-e
      Community Expert
      jane-eCommunity ExpertCorrect answer
      Community Expert
      November 7, 2023

       

      @Jessica33440496tbfa 

       

      The volunteers on this forum cannot assist with billing or see your account details. You will need to contact Adobe Customer Care directly. There are two ways:

      Try the link to auto-open the Chat:
      https://helpx.adobe.com/contact.html?rghtup=autoOpen  
      Type "agent"

      If your browser blocks the Chat window, try the troubleshooting tips here:
      https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

      You can also send a post through X (formerly Twitter) to @AdobeCare.

      Do not reply to PMs, which are likely to be scammers.

       

      I've moved your post from Using the Community (for questions about the forums) to Account, Payment, & Plan.

      Jane

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