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Participant
October 22, 2026
Answered

Assinei o pacote com 7250 creditos de IA, sequer usei e não consigo cancelar, não aparece a opção de cancelamento, pelo contrario, ele me oferece um novo teste gratuito.

O botão de cancelamento não habilitou

 

    AkanshaAshra
    AkanshaAshraCorrect answer
    Community Manager
    October 22, 2026

    Hi ​@MO Fotografia,

    Thank you for posting in the community.

    As we checked your account, we can see that your 7,000 Credits plan and Lightroom 1 TB plan are currently active.

    If the cancellation option is not appearing, please make sure you’re signed in with the Adobe ID associated with these subscriptions. You can also try accessing your account using a different browser or an incognito/private window.

    Let us know how it goes.

    ^Akansha

    2 replies

    AkanshaAshra
    Community Manager
    AkanshaAshraCommunity ManagerCorrect answer
    Community Manager
    October 22, 2026

    Hi ​@MO Fotografia,

    Thank you for posting in the community.

    As we checked your account, we can see that your 7,000 Credits plan and Lightroom 1 TB plan are currently active.

    If the cancellation option is not appearing, please make sure you’re signed in with the Adobe ID associated with these subscriptions. You can also try accessing your account using a different browser or an incognito/private window.

    Let us know how it goes.

    ^Akansha

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    kglad
    Community Expert
    Community Expert
    October 22, 2026

    ​@MO Fotografia 

     

    try using a mobile phone's updated non-opera browser with wifi disabled.  if the cancel button is still disabled, you probably already cancelled successfully.  what’s your account show, https://account.adobe.com 

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