assistente

> Buongiorno, ho bisogno di aiuto per recuperare alcuni file salvati nel mio spazio cloud Adobe. Non riesco più a trovarli nell'app Acrobat né nel browser. Potete aiutarmi a recuperarli o verificare se sono ancora disponibili nel mio account? Il mio accoun scade 1l 25 Luglio 2022

Sulla carta di credito risulta che nel mese di agosto ho pagato 2 volte il medesimo importo per adobe però nello storico fatture è visibile solo una fattura come giustamente dovrebbe essere.  Come si fa a richiedere il rimborso dell'importo pagato 2 volte.

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

This is a public forum, not Adobe support. Users, including the Adobe Community Professionals, can't provide support for problems connecting with Adobe support.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

Make sure you're calling the right phone number.

PHONE: You can search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

If that doesn't work, try having a chat conversation. 

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.

If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen


PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html