Atención al cliente

Forum|Forum|5 months ago
August 23, 2025
2 replies
136 views

Buenos días. Cómo podría hablar con atención al cliente? Algún número de teléfono? Necesito que me hagan un reembolso y no encuentro la manera. Gracias

Cancel subscription

kglad

Community Expert

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

Shivangi_Gupta

Community Manager

Hi @dolores_5406,

We appreciate you reaching out. I looked into your account details and found that you have a 2 day old subscription to Adobe Acrobat and AI assistant for Acrobat.

Adobe offers full refund if the cancellation is done within first 14 days(including trial). You don't need to reach out to support for getting the refund.

Please proceed with refund within next 5 days following the steps listed in the article shared by the expert above.

It usually takes 12-14 days for the refund to process. We appreciate your patience.

Let me know if you have additional questions.

^Shivangi

creative explorer

Community Expert

@dolores_5406 cancel your subscription through your adobe.com, https://community.adobe.com/t5/acrobat-discussions/how-to-cancel-acrobat-mobile-or-scan-premium-subscriptions/td-p/15427698

m

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