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shambhavi_9082
Participant
April 25, 2025
Question

Auto debit

  • April 25, 2025
  • 1 reply
  • 265 views

I have taken annual monthly plan but suddenly i got the message Auto-pay activated for INR 20000. How to resolve this?

 

1 reply

Kanikas
Community Manager
KanikasCommunity Manager
Community Manager
April 25, 2025

Hi shambhavi_9082, 

 

We are here to help you. I see you have an active Creative Cloud all apps plan under the same ID as with the community. I don't see any auto-debit of 20000 in your account. Could you please share more details? Did you get an email from Adobe? If so, hope it's not a phishing attempt? Please share a screenshot of the message/email that you received and don't forget to cover your personal details in that screenshot. 

 

 

Thanks 
^KS

S
shambhavi_9082Author
Participant
April 25, 2025
I goy this msg
Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
April 25, 2025

We can't see any file or image (if uploaded).

Could you share it again?


^Shivangi

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