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saurabh_5105
Participant
June 3, 2025
Question

auto pay

  • June 3, 2025
  • 4 replies
  • 269 views

I canceled my subscription two days prior to the auto-renewal, but I was still charged, and there is no update in my Adobe app. 

 

Please refund the amount that was deducted.

    4 replies

    Shivangi_Gupta
    Community Manager
    Shivangi_GuptaCommunity Manager
    Community Manager
    June 3, 2025

    Hi @saurabh_5105,

    We are sorry for the experience. We'll look into this. 
    Could you confirm when did you cancel the subscription? You must have received an email from Adobe for the cancellation request.

    Let us know.
    ^Shivangi

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    June 3, 2025

    Google Store purchases have to be handled through the Google Store.

     

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 3, 2025

    that's a weird start/end date.

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    June 3, 2025

    You need to ask program questions in the forum for the program you are using
    To ask in the forum for your program please start at https://community.adobe.com/
    Moving from Using the Community (which is about the forums) to the Account forum

     

    When you buy from Google you must solve problems with Google

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