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ACIuser
Participating Frequently
September 30, 2019
Question

Auto Renewal

  • September 30, 2019
  • 1 reply
  • 213 views

Hello, I have been reading through the posts but havent had a chance to see if anyone has had any luck with this issue. 

 

I didnt get notified for my subscription auto renewal, and that was last month now they want me to pay a huge fee to cancel. I hardly use the captivate anymore so I didnt automatically assume to wait for the dates as its been a year. 

 

What are my options, I cant afford the cancellation fee nor can I afford to pay this monthly anymore. 

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    1 reply

    ProDesignTools
    Community Expert
    ProDesignToolsCommunity Expert
    Community Expert
    October 4, 2019

    Hmm, Adobe says, "We will notify you as your 12-month renewal date is approaching and will advise you about any changes that may take effect."

     

    https://helpx.adobe.com/manage-account/using/manage-auto-renewal-settings.html

     

    So not sure, maybe the notice got put in your junk email box by your mail program?

     

    Here are their official subscription terms: 

     

    https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

     

    As for what you can do, here on this board we are mostly volunteers, so do not have the power to change subscriptions. Suggest you try contacting Adobe Customer Care directly and explaining the situation?

     

    https://helpx.adobe.com/contact.html

     

    It's not sure if that will help, but may be worth a shot.

     

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