Skip to main content
Participant
July 29, 2021
Question

Auto-Renewal

  • July 29, 2021
  • 1 reply
  • 158 views

This is a regretable practice. Many companies set up customer accounts for auto-renewal, but every other softtware service I use allows you to delete auto-renewal (while makig it difficult to do so). Adoobe is the only one that prohibits the customer from denying future unauthorized withdrawals. There should be a class action in the U.S. Adobe gives the APPEARANCE of allowing a customer  to choose to opt out of auto-renewal, but when you goto the webpage, it says: 

 

"Can I stop my plan from renewing automatically?
Currently, you cannot stop your plan from renewing automatically. To turn off auto renewal, you will need to cancel your membership. Learn how to cancel your membership."

 

It is no wonder that a number of states have pending legislation to prohibit this business practice.

    This topic has been closed for replies.

    1 reply

    Peru Bob
    Community Expert
    Community Expert
    July 29, 2021

    I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.