Skip to main content
Participant
September 9, 2026
Answered

auto renewel charged without my knowledge or notification

  • September 9, 2026
  • 2 replies
  • 23 views

Charged< $200 for an annual renewal without notification.  I canceled immediately as I haven’t used adobe in a log time. I need a refund, but I can’t find a direct contact option to resolve this. Please Help

    Correct answer Jeff_A_Wright

    Thank you for posting, ​@Inspiring_Spirite6d7.

     

    I'm sorry to hear about the unexpected renewal charge. I can see you've maintained an Acrobat Standard subscription since August 2025, and I understand how disappointing it is to discover a renewal for a service you haven't been using.

     

    I can confirm that the subscription has now been canceled. Because this was an annual subscription, renewals and cancellation terms are governed by the plan conditions accepted at the time of purchase. You can review Adobe's subscription terms here:

    https://www.adobe.com/legal/subscription-terms.html

     

    You can also review information about managing and canceling Adobe subscriptions here:

    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    Refund eligibility depends on the specific account details and purchase terms, so we can't determine that from the community. To discuss your refund request directly with us, please get in touch with us at:

    https://helpx.adobe.com/contact.html?rghtup=autoOpen

     

    Please update this discussion if you have any additional questions after contacting us, ​@Inspiring_Spirite6d7.

    2 replies

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    September 9, 2026

    Thank you for posting, ​@Inspiring_Spirite6d7.

     

    I'm sorry to hear about the unexpected renewal charge. I can see you've maintained an Acrobat Standard subscription since August 2025, and I understand how disappointing it is to discover a renewal for a service you haven't been using.

     

    I can confirm that the subscription has now been canceled. Because this was an annual subscription, renewals and cancellation terms are governed by the plan conditions accepted at the time of purchase. You can review Adobe's subscription terms here:

    https://www.adobe.com/legal/subscription-terms.html

     

    You can also review information about managing and canceling Adobe subscriptions here:

    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    Refund eligibility depends on the specific account details and purchase terms, so we can't determine that from the community. To discuss your refund request directly with us, please get in touch with us at:

    https://helpx.adobe.com/contact.html?rghtup=autoOpen

     

    Please update this discussion if you have any additional questions after contacting us, ​@Inspiring_Spirite6d7.

    John T Smith
    Community Expert
    Community Expert
    September 9, 2026

    This is a public forum, not Adobe support... other users can't see your account to help
    This is the correct way to contact support
    https://helpx.adobe.com/contact.html?rghtup=autoOpen

    - and enter AGENT in the box asking How can we help you?