automatically renewing at higher rate - can't reach customer support - stop payment via CC?

Forum|Forum|6 years ago
November 4, 2019
4 replies
1505 views

I had to do an independent search for an adobe phone number. It's quite literally, not listed anywhere on this website. After finding it through a 3rd party search engine, I called and now have a 1 HOUR 27 MINUTE HOLD TIME.

This after receiving an email telling me my subscription will automatically renew at almost double my previous rate.

If the call drops for any reason, I will surely have to call my credit card company and put a stop payment order to all services from adobe. Maybe some other day I will be able to talk to an Adobe rep and get this resolved. Or maybe I have to find/learn new software.

Very frusrated. I've been a 'creative cloud' subscriber for two years and it was never this difficult to contact the company before.

This topic has been closed for replies.

John T Smith

Community Expert

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730