Skip to main content
bycenteno
bycenteno
Participant
August 23, 2025
Question

Autorenewal Refund I Adobe Creative Cloud

  • August 23, 2025
  • 2 replies
  • 141 views

Hi Adobe team! 
I was charged for an autorenewal fee for a yearly Creative Cloud subscription but I did not want to renew it. 
I wasn't informed about the upcoming autorenewal and wasn't informed about the price increase either. 

The subscription was cancelled the same day the charge was made. As per Adobe's refund policies, I would like to request a refund for the charge, seeing as the subscription was cancelled within the first 14 days of the plan.

Thank you so much. 

    2 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 23, 2025

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved from using the community">
    Shivangi_Gupta
    Community Manager
    Shivangi_GuptaCommunity Manager
    Community Manager
    August 25, 2025

    Hi @bycenteno,

    Thank you for reaching out to us. I understand your concern regarding the auto-renewal and refund request.

    I noticed you've been using Adobe Creative Cloud for nearly 4 years. We truly appreciate your continued support and are genuinely sorry to see you go. Regarding your refund request, Adobe’s 14-day refund policy applies only if the cancellation is made within the first 14 days of the initial subscription(including trial period).

    If you're looking for a more budget-friendly option, you might want to explore the Creative Cloud Standard plan, which offer access to essential tools at a lower cost. Please check the bottom of this page: https://adobe.ly/4oRATiz

    Please let us know if you need help exploring alternative plans. Looking forward to your response.

     

    ^Shivangi

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 23, 2025

    the plan's start date was over one year ago.  ie, you should cancel before your renewal.

     

    about one month before your plan renews adobe sends an email with the renewal terms.  check your spam folder.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices