Ayuda

Forum|Forum|6 months ago
August 2, 2025
2 replies
154 views

ayuda me estan cobrando adobe cuando yo cancele mi suscripcion en el dia 1 de la prueba gratuita, me suscribi a adobe para usar el photoshope una vez y ahora no me deja sacar la suscripcion si no pago cuando yo en realidad ya cancele mi plan

Bug

kglad

Community Expert

check your account, https://account.adobe.com

what's it show?

Shivangi_Gupta

Community Manager

Hi @thiago_8632,

We appreciate you reaching out. I confirm that you have an active plan for Adobe Photoshop since 12 days. Did you receive any email confirmation for your cancel the plan?

If not, the plan was not cancelled at time. The good news is Adobe offers full refund if the cancellation is done within 14 days.

I would suggest you to make the payment and then cancel the plan. The refund gets processed within 12 to 14 days.

Please refer to these self-help articles:

Fix a failed or missed payment: https://adobe.ly/4fluO9P

Understand Adobe's subscription terms and refund policies: https://adobe.ly/3IXQnkI

Let me know if you have any questions.
^Shivangi

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

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