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Makler
Makler
Participant
March 16, 2026
Question

AYUDA -CAMBIO DE PLAN

  • March 16, 2026
  • 4 replies
  • 55 views

Alguien que me ayude, todo el día he intentado realizar cambio de plan por la administración de productos, veo malas intenciones por tratarse de un cambio más económico y sale error del sistema, no responden por chat.

¿Alguien me puede ayudar?

    4 replies

    Kanikas
    Kanikas
    Legend
    March 19, 2026

    Hi Makler, 

     

    Were you able to resolve the issue? Were you able to get in touch with support? 

     

    -Kanika 

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    March 16, 2026

    Is the payment card on file with Adobe a valid card with a future expiration date?  

    If not, you’ll need to update your payment card details first. 

    https://account.adobe.com

     

    Hope that helps.

     

    Nancy O'Shea— Product User & Community Expert
    Makler
    MaklerAuthor
    Participant
    March 18, 2026

    ¡Hola! No tengo inconveniente con el pago, quiero cambiar el plan por uno menor y no me ha dejado

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 18, 2026

    contact adobe support, then.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 16, 2026

    … and when you try a different browser, try using a mobile phone's updated non-opera browser with wifi disabled.

    Makler
    MaklerAuthor
    Participant
    March 16, 2026

    Hola

    Lo hice en incognito y tampoco funcionó

     

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 19, 2026

    again, try a mobile phone’s updated non-opera browser.

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    March 16, 2026

    Makler, thank you very much for posting to this public discussion forum. I don't see any plan changes under the account you used to create this public discussion thread, nor any attempts to contact us.


    Please see https://adobe.ly/40AwuFP for information on how to change your current plan. Please use a different device to complete the process if you are receiving errors or continue to be unable to reach us. If the device or network is managed by an organization, then you may need their help to manage your account or contact us. ^JW

    Makler
    MaklerAuthor
    Participant
    March 16, 2026

    Hola

    Te comparto una de las varias conversaciones con el chat bot que he tenido hoy que no sirven y el nuevo intento de cancelar sin resultado, el enlace que envían es el mismo que no sirve….

     

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      March 16, 2026

      again use a mobile phone etc

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