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J
JESUS DANIEL26855405oh5l
Participant
October 29, 2022
Question

AYUDA CANCELE A TIEMPO Y NO ME LO DIO DE BAJA.

  • October 29, 2022
  • 2 replies
  • 139 views

Realice mi cancelación de mi plan acroba pro en los primeros 5 dias de prueba, voy entrando a mi pagina para buscar otro programa y me topo que el programa esta activo y ya me hizo el primer cobro de 399 pesos, y para poder cancelarlo me esta piendo mas de 2100 pesos, que debo de hacer?

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2 replies

JR Boulay
Community Expert
JR BoulayCommunity Expert
Community Expert
October 30, 2022

MOVED TO THE ACCOUNT, PAYMENT, & PLAN DISCUSSIONS

Acrobate du PDF, InDesigner et Photoshopographe
try67
Community Expert
try67Community Expert
Community Expert
October 29, 2022

You should contact Adobe directly for help with this issue:
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(type "Agent" to chat with a real person, and make sure pop-ups are not blocked)
Phone support: https://helpx.adobe.com/contact/phone.html
There's no email support.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

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