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Participant
November 13, 2025
Question

Ayuda, mi pago no se refleja en mi cuenta!

  • November 13, 2025
  • 3 replies
  • 46 views

Ayuda, realicé mi pago anual de Adobe, en el link 'Factura e historial de facturación' se refleja el pago, a mi correo también llegó la confirmación del pago, pero, en 'Creative Cloud' me sigue apareciendo que no he pagado. Por favor, qué puedo hacer? Gracias!

3 replies

kglad
Community Expert
Community Expert
November 13, 2025

wait a minute. you also posted a message that made it sound like you have a teams or enterprise subscription.

kglad
Community Expert
Community Expert
November 13, 2025

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

if those all fail, change your cc language.  eg, try international english

 

if that fails, change the install location

 

Jeffrey_A_Wright
Community Manager
Community Manager
November 13, 2025

Lina, I can confirm that your subscription is active and your payment was received. Please try the helpful suggestions offered by Kglad and let us know if you encounter any errors while implementing the solutions listed at https://adobe.ly/4oXjbtP.

 

If you are on a device or network managed by an organization, then they may have blocked individual access to reduce network usage. Please check with the device or network administrator if this is the case. ^JW

lina_6789Author
Participant
November 13, 2025

Ayuda, realicé mi pago anual de Adobe, en el link 'Factura e historial de facturación' se refleja el pago, a mi correo también llegó la confirmación del pago, pero, en 'Creative Cloud' me sigue apareciendo que no he pagado. Por favor, qué puedo hacer? Gracias!

Factura e historial de facturación

kglad
Community Expert
Community Expert
November 13, 2025

do you have a teams or enterprise subscription?