Bad Customer service

Forum|Forum|5 years ago
January 18, 2021
4 replies
357 views

I am absolutely appalled. I cannot get my refund on something I was charged for. I went to support to figure this out and they tell me I wasn't charged? Then what is the $21.19 charge on my account telling me "Lightroom" was where this charge came from. They did nothing about this issue and kept telling me I had something wrong. I will never use this app again and will be telling others how terrible it is. I knew I was getting charged but I misunderstood the pricing of this subscription. I thought it was $19.99 a year $2 a month. I see on my charges it was the opposite of what I thought and assumed this would be an easy cancellation process but I was totally wrong. Don't get this app and fall into the trap I did.

Performance

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Nancy OShea

Community Expert

Creative Cloud Photography Plan -- costs only $10/month x 12 months and includes:
-- Photoshop CC and Photoshop on iPad
-- Lightroom on desktop, mobile and the web
-- Lightroom Classic
-- Portfolio website + hosting
-- Spark with premium features
-- Bridge
-- 20 GB cloud storage (upgradable to 1 TB).
https://www.adobe.com/creativecloud/photography.html

Creative Cloud All Apps (31 + apps & services) and Single Apps Plans
https://www.adobe.com/creativecloud/plans.html

Nancy O'Shea— Product User & Community Expert

T

Test Screen Name

Legend

You say it's bad customer service because YOU THOUGHT a $240/year app was $20/year, and signed up for a year, promising to pay? Whart do you expect them to do about your mistake?

John T Smith

Community Expert

>misunderstood the pricing of this subscription

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/legal/subscription-terms.html

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Michael J. Hoffman

Community Expert

I am moving this to the Account, Payment and Billing forum.

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