Bad customer service

The CX ( customer experience ) is really bad. I was expecting Adobe to be above the standards. Adobe is a huge company and I believe the customers should be offered a better service.
This morning I tried to share some work with colleagues using Adobe XD. It wasn't possible. I tried a long time to reconnect and It mean't rebooting my Mac and everything.
As a user I expect to receive proper feedback from the system if something is not going well with the tools. I should be inform that somethings is happening...right? This is basic UI design.
After trying for ages I finally called the Customer Support. I've waited 28 minutes to talk with someone. That means 28 minutes listening to poor quality music. It felt like I was in an elevator in 1982. The person that talked with me couldn't understand what I was saying. It was the same on my end. Couldn't hear nothing. The connection was very bad. The person finally hung up!
Sofar I spent 3 hours trying to find out what is happening. I finally got to talk with someone on your help chat. He simply told me, retry in 4 hours.
Really? That's it?? No explanations, nothing??
I am angry. If your products were cheap, I wouldn't be expecting the service to be awesome.
I believe you should do a deep review of the way you handle your customers!