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M
MaraGARLO
Participant
February 5, 2020
Answered

BAJA DE SUSCRIPCIÓN

  • February 5, 2020
  • 4 replies
  • 2847 views

ME DI DE BAJA HACE MAS DE MES Y MEDIO (ANTES DE FINALIZAR EL PERIODO DE PRUEBA) Y PARA MI SORPRESA VEO QUE NO ES ASÍ... Y CUANDO ME DOY CUENTA POR LOS RECIBOS BANCARIOS Y VUELVO A INTENTAR DARME DE BAJA ME QUERÉIS COBRAR 120,95 € POR CANCELACIÓN ANTICIPADA?? PERO ESTO QUE ES?? UN PUTO CHISTE O QUÉ ?

EL ERROR NO HA SIDO MIO

ESTOY MUY CABREADA E INDIGNADA 

    Correct answer Ashutosh_Mishra

    Hi there,

     

    Sorry to hear about your experience. In addition to what Eugene mentioned, you may also contact Adobe Support on phone using help article https://helpx.adobe.com/contact/phone.html
    Hope it helps.

     

    Regards,

    Ashutosh

    4 replies

    I
    Inbar5F8E
    Participant
    September 27, 2021

    Como me puedo dar de baja? No encuentro la opción.

    N
    Noah24317981ltm2
    Participant
    May 4, 2022

    Hola buenas, he tenido el mismo problema. ¿Has conseguido resorverlo? Po

    drías ayudarme?

     

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    May 5, 2022

    To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
    -READ THIS https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

    -or have Adobe support cancel your subscription using the "autoOpen" Chat link below

     

    This space is provided by Adobe, but it is not Adobe support
    Sorry, nobody here can help with an account or payment problem
    This is a public forum, you need the link to Adobe support, not other users
    Be sure to remain signed in with your Adobe ID before accessing the link
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    -you MUST also allow 'cookies' in your web browser for the link to work
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    - or by telephone https://helpx.adobe.com/contact/phone.html
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

    B
    Benjamin5D39
    Participant
    November 3, 2020

    Tengo el mismo problema y el contacto no esta habilitado. Me quieren cobrar el año entero y ni siquiera he descargado 1 foto del plan. No me dejan cancelar.

    E
    Eshima5ECD
    Participant
    January 17, 2021

    Lamentablemente, también tengo el mismo problema. El correo que utilizo es de mi universidad, aún así, ADOBE me está cobrando el periodo de prueba que debió cancelarse, sin embargo, me doy cuenta que no fue así y por solicitar la cancelación de un plan NO UTILIZADO, se me quiere cobrar. CITO: "Se te cobrará un gasto por cancelación anticipada:S/ 341.75". Acaso la gente de Adobe no piensa en la coyuntura actual? Un poco de empatía por favor! 

      Ashutosh_Mishra
      Ashutosh_MishraCorrect answer
      Inspiring
      February 5, 2020

      Hi there,

       

      Sorry to hear about your experience. In addition to what Eugene mentioned, you may also contact Adobe Support on phone using help article https://helpx.adobe.com/contact/phone.html
      Hope it helps.

       

      Regards,

      Ashutosh

      meganchi
      meganchi
      Legend
      February 5, 2020

      This is just a forum of volunteers. For questions about your account, then I'd suggest contating adobe support.

      https://helpx.adobe.com/contact.html

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