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2 replies

kglad
Community Expert
Community Expert
September 3, 2024

contact adobe support, or you can use klarna (https://www.klarna.com) or another authorized reseller, https://adobe.my.salesforce-sites.com/PartnerSearch?lang=en

 

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Brad @ Roaring Mouse
Community Expert
Community Expert
July 24, 2024

This is a user to user forum. Noone here can help you with billling issues. You will have to contact Adobe directly. There should be Contact Us info on your Adobe Account page (look for Help Centre near bottom)

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