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t.f80486786
t.f80486786
Participant
October 15, 2020
Question

Be Aware When Cancelling + Feedback to Adobe

  • October 15, 2020
  • 1 reply
  • 511 views

Hi All,

 

I'm new here and am not sure if this is the right forum for the following, but I can't seem to find any other place for this and have contacted customer support online.

 

To Fellow Users: I had issues cancelling my plan and was ultimately charged an extra month before I caught the error.  The cancellation process is actually quite long, requiring SIX discrete steps to actually cancel.  If a user is not hyper focused on each of the steps, it's easy to think you have unsubscribed, when you're actually not finished.  Be sure you get an email confirmation.

 

To Adobe: As a marketing and customer services professional myself, I completely understand why you ask the questions and provide the information (e.g., customer retention, user feedback).  However, from user experience perspective I recommend that this be streamlined.  Six steps seems onerous for users.  And the tracker at the top that tells you where you are in the process is not particularly obvious so one knows that they still have multiple pages to get through to actually cancel.

This topic has been closed for replies.

1 reply

D
Dj_Creative_enthusiast
Inspiring
October 15, 2020

Hi,

 

Thank you for posting your feedback and suggestion here.

 

Since this is a peer to peer forums, I would request you to share your Feedback and the suggested steps in the following Adobe Feature request form  : https://www.adobe.com/products/wishform.html so that your feedback reaches the Team who works on inculcating the feature.

 

Hope this helps. 

 

Thank you.

    t.f80486786
    t.f80486786Author
    Participant
    October 16, 2020

    I appreciate the feedback.  It seems that the site you provided is exclusively for Adobe products, not the Adobe website, which is where I experienced the issue.  If you know of any where else to submit this, I welcome the guidance.

      D
      Dj_Creative_enthusiast
      Inspiring
      October 16, 2020

      Hi, 

       

      I would like to inform you that you may Select the Product for which you have a Subscription as the Cancellation related to different Adobe products and subscriptions varies. In this case you may Select "Creative Cloud" and then Select "Feature Request" and add your feedbacks in the "Description" section.

       

      The feedback will be shared with Engineering Team who can segregate and work on the feedbacks. 

       

      Thank you.

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