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Participant
December 31, 2019
Question

Been paying for CC but can't access anything

  • December 31, 2019
  • 1 reply
  • 968 views

I've been paying for the Adobe Creative Cloud Student plan (monthly) for a year now but for some reason I can't access any of the apps anymore? I was just charged for this month so I know I still have a subscription. I'm trying to open Photoshop (and every other CC apps) but it's telling me I don't have a plan and recommends starting a trial. This is the first time this has happened in the past year, is it just a glitch?

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1 reply

Adobe Employee
December 31, 2019

It does seem to be a glitch that happens from time to time, try this:

 

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html