Behance chat is not working

For the past five days, I have been sending reports to your support team about the broken chat. Each time, support replies that the issue is "fixed," but I still cannot send any messages. This loop is happening again and again.

Your platform claims to connect clients with freelancers, but you are blocking direct communication between us. This is completely unprofessional and shows you are not reliable.

I need to know: How can I contact someone competent who actually has the ability to solve this problem? I need a fix immediately