Being asked to re-subscribe when I was charged five days ago?

Forum|Forum|2 years ago
April 4, 2024
1 reply
208 views

I tried signing into Premiere Pro this morning to find the opening dialog box treating me like a new user and asking me to subscribe. I have a subscription active under this login email. My bank account was charged less than a week ago. I've tried signing out, restarting the app, restarting CC, Premiere still treats me like a new user. No idea what to do.

This topic has been closed for replies.

kglad

Community Expert

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

if those all fail, change your cc language. eg, try international english

if that fails, change the install location

B

Brock365271769j3vAuthor

Participant

No effect.

kglad

Community Expert

contact adobe support via chat.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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