Participant

Question

Being Charged 3 Times a Month

Forum|Forum|2 years ago
March 13, 2023
5 replies
1282 views

Hello - I have the basic 19.99$ plan per month (is about 21.59$ with tax). I have been getting charged not once or twice a month, but three times. I am only using one email. I get hit on the 5th, 12th, and 13th of each month and I have tried contacting Adobe help support.

Has anyone had this issue before? Would it be best to cancel my subscription and repurchase at a later date? Thank you!

B

Blissful_Rhapsody1716

Participant

Me too! One was 24.95 and the other two was 4.95

When I discovered it, I tried to call Adobe and could not get answers so I had to have my bank blocked them

Kanikas

Community Manager

Hi Blissful_Rhapsody1716,

We hear you. I just checked your account and saw that you had purchased an Acrobat Pro subscription and were charged $4.99 for the Acrobat AI assistant. Both of them now stand cancelled.

Let us know if there is any other information you need.

Thanks
^KS

kglad

Community Expert

yes, others have reported this error, and do not cancel your subscription and repurchase. contact adobe support as explained previously.

Jeffrey_A_Wright

Community Manager

Brendan, I am sorry for any frustration and confusion when you contacted our support team. We have been trying to reach you to continue the discussion about the charges to your account. Please use the steps listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to update support case ADB-28478218-X0Q8.

R

Rashmi27002770wxve

Community Manager

Hi There,

We appreciate you writing in. Happy to help!

Firstly, I’d like to sincerely apologize for the inconvenience you had to go through. That should never have happened, and I completely understand how frustrating this must be for you.

Since, this is a community forum, you will need to contact the support team in order to get assistance regarding any billing query. We are happy to share the link that can help you to connect with the Adobe Customer support via chat.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

Let me know if you have any more questions, comments, or concerns.

Regards,

Rashmi

M

Manan Joshi

Community Expert

What did Adobe support tell you regarding this? For account issues like this only Adobe support can help. So get in touch with them and get this resolved. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan

JR Boulay

Community Expert

[MOVED TO THE ACCOUNT, PAYMENT, & PLAN DISCUSSIONS]

Acrobate du PDF, InDesigner et Photoshopographe

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