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sydney5C13
Participant
April 7, 2023
Question

Being charged after cancelling 4 years ago?

  • April 7, 2023
  • 2 replies
  • 304 views

So today I saw that I was being charged $54.99 but I have the basic $9.99 plan. Looking through my bank, that charge was occuring along with my usual and was $29.99, so I was confused as to why this was going up and where it was coming from. I talked to customer service to figure this out and we didn't know what account those charges were linked to, but thankfully they cancelled it. Then the agent told me the email address ended in .edu and I figured out it was my old college email. 

 

Not only did I graduate 4 years ago, but with that I lost access to my college email and closed everything associated with it, including Photoshop as I remember not having it after college until I started this new account and subscription in 2020. They said I had two accounts linked to that college email this whole time. I am just wondering if there is any way of getting any of that money back and who I'd talk to. I know I should have caught this earlier, but at the same time I cancelled my account back in 2019 and can't even get into that email to see anything. Any help at all is appreciated, thank you.

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2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 7, 2023

contact adobe support. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    April 7, 2023

    After 4 years??  No way. 

     

    There's a statute of limitations on bank card charge backs. For most banks it's 3 months. After which you cannot file for recovery of losses. 

     

    I think the bigger question here is how come you didn't check your bank statements every month?  If you had, you could have cancelled your subscription long before this.

     

     

     

     

    Nancy O'Shea— Product User & Community Expert
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