Being charged for a student plan I cannot use.

Question

I had a student plan for the past 3 years, and am a UK user. This year, over the summer holiday, my place of education had a domain migration in which the emails were deleted from the old server, and remade on the new one with the exact same address.

Since then, my creative cloud service has said that I no longer have any plans associated with my account. I waited to see if I was still being charged before buying a new one, and sure enough 5 days ago I had the payment taken out of my account - meaning I am now unfortunately paying for something I cannot use or even access.

Does anyone know how I can get my old account linked to my new one so I don't have to pay for 2 different subscriptions? I'll be needing the service for my coursework soon, and the website is sending me in circles with no phone number or chat support to ask.

John T Smith · Accepted Answer

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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