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J
Jean5E4C
Participant
October 10, 2023
Question

Being charged for "ADOBE *ACROPRO SUBS 4085366000 CA"

  • October 10, 2023
  • 4 replies
  • 10697 views

I am being charged monthly for this so called "ADOBE *ACROPRO SUBS 4085366000 CA" $20.00 yet my adobe account shows nothing about this (I have a 39.99 monthly plan that I use) and am unable to sfind our what it is for an how to stop it.  I suspect that this is an od account for which I have no longer the access email or password and wonder how to get to the bottom of this and stop this payment.

Thanks for any help.

JT 

      4 replies

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      July 22, 2024

      @418-570-6027 

       

      do you have a question?

      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      July 22, 2024

      Why are you giving a one word reply to a question directed at someone else?

      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      October 10, 2023

      Did you buy something from the Apple store or the Google Play store?

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      October 10, 2023

      did you start a trial 1 or 2 weeks before the first charge?

       

      contact adobe support.  there are 2 ways to contact adobe; chat and twitter (now x):

       

      ---------

      in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

      p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



      <"moved from using the community">


      chat:
      use a browser that allows popups and cookies
      and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
      in the chat field (lower right), type AGENT
      be patient, it can take quite a while to reach a human.

      twitter/x:
      tweet @AdobeCare

      p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

        S
        Sierra38896240i2te
        Participant
        July 30, 2024

        How can I speak to an actual worker their chat system is not helpful.

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        July 30, 2024

        again, there are 2 ways to contact adobe support; chat and twitter (now x):

        chat:
        if you have or want to purchase a subscription, use a browser that allows popups and cookies
        and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
        in the chat field (lower right), type AGENT
        be patient, it can take quite a while to reach a human.

        twitter/x:
        tweet @AdobeCare

        p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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