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F
Florian Frey
Participant
June 10, 2024
Question

Being charged for nonexistent subscription?

  • June 10, 2024
  • 3 replies
  • 1358 views

Hey there,

 

Last month, Adobe Systems suddenly started charging me a monthly fee of 141,94€.

I had not subscribed to any Adobe products recently, so I reached out to Adobe's customer service to find out what subscription these charges might be for.

Turns out there are no Adobe subscriptions associated with with my credit card or email at all. They also suggested that the claim might be fraudulent in nature and that I should terminate my credit card and reach out to my bank about it. [I have saved the transcript of the conversation with customer service, if that helps! ]


I did that, but according to my bank they could not confirm any fraudulent activity and I should get in touch with the merchant again. Hence I am now making this post. Maybe someone has seen this before?


Has someone else experienced something similar recently? There are a few bits and pieces here that are strange. For one, 141,94€ is apparently the annual price for a subscription of Adobe Cloud. However, the claim is set to be monthly, which adds up to a whopping 1703,28€ per year. Does Adobe even have subsciptions in this price range?!

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Cheers,
F Frey

 

    3 replies

    S
    SreeM3
    Participant
    June 10, 2025

    This happened with my account as well. I have been charged monthly sum of Rs.638 for a subscription that does not exist! 
    It deducts under the name of Adobe.systems. I don't even know where this money is going to! 

    Adobe, when you know that you have tons of the same issue being reported in your community and across various forums, why haven't you taken any step in avoiding this scam. The least is try to improve your payment services across.
    Building a bad reputation for a software that will soon go obsolete, try fizzling out with some respect at the least. 

      A
      Community Manager
      Anshul_NautiyalCommunity Manager
      Community Manager
      June 10, 2025

      Hi @SreeM3,


      Thank you for reaching out.
      Upon reviewing your account, I can confirm that there is an active Creative Cloud All Apps Individual plan associated with the Adobe ID used to submit this query. You are being billed only for this plan, and I can see transactions related solely to this subscription.

      You mentioned being charged a monthly amount of ₹638 for a subscription that doesn’t appear to exist. I understand how concerning that must be. I recommend reviewing the following Adobe help article, which may help clarify any unexpected charges:
      https://adobe.ly/43Ep3zK

      If the information in the article doesn’t resolve your concern, I suggest contacting your bank to dispute the charge and request further clarification.

      Please let us know if you need any additional assistance—we’re here to help.

      Regards,
      ^AN

        Nancy OShea
        Community Expert
        Nancy OSheaCommunity Expert
        Community Expert
        June 10, 2024
        • Maybe you used another email address. 
        • Or perhaps the service was obtained for a mobile device from Google Play or Apple Store.  You'll need to contact 3rd party vendors directly.

         

        Nancy O'Shea— Product User & Community Expert
          F
          Florian FreyAuthor
          Participant
          June 12, 2024

          Hey Nancy,

           

          Thanks for the response!

          It's not so much about the email-adress. According to Adobe there is not a paid subscription registered on my credit card at all. However, the claimant appears to be "Adobe Systems".

          I checked with my bank and they could not find any traces of fraud on their end, so it has to be on Adobe's side.

           

          However, this leaves me no recourse. After all, how would I cancel a subscription that does not exist?

           

          -

          Cheers!

          Nancy OShea
          Community Expert
          Nancy OSheaCommunity Expert
          Community Expert
          June 14, 2024

          That's why I said to check with Google or Apple Store or maybe Amazon. 

          Adobe.com doesn't have a record of apps/services obtained from 3rd parties.

           

           

           

          Nancy O'Shea— Product User & Community Expert
          kglad
          Community Expert
          kgladCommunity Expert
          Community Expert
          June 10, 2024

          you (or a family member) either used your credit card, or it's fraud.

           

          if the former, re-contact adobe support. if the latter, re-contact your credit card provider.

            F
            Florian FreyAuthor
            Participant
            June 12, 2024

            My credit card provider just told me to reach out to Adobe about it. Which I did. They don't seem to have my credit card their system at all though. So it seems that it's not Adobe charging the card.
            Which now leaves me in an impossible situation. After all, how am I supposed to cancel a non-existent subscription?
            -
            Cheers!

            kglad
            Community Expert
            kgladCommunity Expert
            Community Expert
            June 12, 2024

            report your findings to your credit card issuer.  keep the documents where adobe reported no record of that credit card.

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