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Being charged twice each month

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Being charged twice each month ... please rectify ...

Invoice #'s ...

BL3334681180

BL3307849415

Many thanks ...

RG

Billing

longwayfromhomeCorrect answer

I think the problem is I have two accounts, but I have no details of the second one. (hard to believe 🤪). Can't see anything on the invoice that give a clue to account name, so ...

kglad

Community Expert

check your account, https://account.adobe.com

what's it show?

eg, any payment problems,?
more than one subscription?
only the plan(s) you want?

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longwayfromhomeAuthorCorrect answer

I think the problem is I have two accounts, but I have no details of the second one. (hard to believe 🤪). Can't see anything on the invoice that give a clue to account name, so ...

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John T Smith

Community Expert

Do you have another email address and Adobe account?
https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html

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