Being charged with no option to cancel.

Forum|Forum|2 years ago
September 24, 2023
2 replies
221 views

Hi,

I have been out of school of for over 8 months and keep getting charged for Adobe creative Cloud. I have tried going online into my account and it says payment cannot be processed whereas I keep getting charged a higher or a different amount every month.

I looked at the articles on cancellation but there are no such options in my account.

I would like to know how my account can be cancelled and I would really like my refund for the past 8-10 months. It just feels like a scam when you can't cancel or do anything due to poor system design.

Thanks

Maren

Billing

This topic has been closed for replies.

kglad

Community Expert

and you can also use twitter: tweet @AdobeCare

M

Manan Joshi

Community Expert

Please contact Adobe support for assistance on this. Only they can help with account related issues. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan

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