Being charged with the product, despite cancellation before the trial ends

Question

Adobe decided that you aren't allowed to contact them unless you are paying them so here I am.

I cancelled my plan before the trail ended and Adobe is trying to charge my cart for the subscription which is not in use. I don't have any other account/plan associated with this card.

I know it's not support place, but there is no other area to contact so tring here :PPP

kglad · Accepted Answer

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

kglad · Answer

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

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